WhatsApp Business App- Before going to write about WhatsApp Business App and Profile setup process let me tell you a short story.
Few days back I was involve in a small e-commerce company. Where I have to manage some order and delivery works. My personal whatsApp number was there and the customers keep messaging me to know about their delivery status. That time I really realize a whatsApp business App. Now they officially launched this app.
The service was officially announced one month ago. The service is still in testing mode, only limited user can use this beta version of WhatsApp Business App. So, here we are going to write about How to use and Setup WhatsApp Business App. Some of the Beta tester write about this app, so in this article we are going to talk about the WhatsApp Business profile.
Before Going to talk about WhatsApp Business App, Let me tell you some thing about this app, like whatsApp Business App features and working process. As per the Beta tester review it has maximum number of features what we need to to get connected to a customers.
The basic features of this app is simple and easier. So, you can easily set it up to start with. If you are using WhatsApp personal App and you also want to run the WhatsApp Business profile in the same mobile then WhatsApp account manager will let you start conversations with your client differently. If you want to separate the conversations between personal and Business contacts then WhatsApp Business App will let you do that.
The most interesting features is landline phone number support. But for now it’s on testing mode so user has to wait for few more days to use this service. If you are still struggling with your old landline no then this features is for you, and you will get benefit from this service by avoiding messages on your personal number.
You can run both the apps on your mobile without any problem. Both the apps will work softly on your mobile. By using both of them you can separate your personal message and business messages.
Step One to know about WhatsApp Business APP
After the Official released you can download the WhatsApp Business App from the PlayStore. Both the app is pretty same, but in the App icon you can notice a small changes. Instead of the Calling symbol you will notice Letter B.
Once you download it from Google Play Store both the Apps will behave same. You will notice WhatsApp Business in the above Bar. Both the Apps looks like same there will be camera icon, chats, status and calls option. Now let’s move to the settings.
After successfully complete your mobile verification you are ready to use your WhatsApp Business profile. Now tap in to the three small dot which will located upper right corner of your App. By clicking on that option you can get in to settings. There you’ll see two new features Business Settings and Statistics.
For Business Settings you will get two features. One is edit your Business profile and another one is Away option to keep yourself away from your customers.
Statistics it’s a simple analytics to keep tracking your messages and data type. Here you can get all the report of messages sent, delivered, read and received. I hope whatsApp will add more features in this category by understanding the engagement from your customers.
Setup your Business Profile
In the Business profile option you can added your image or your business logo. Which will help your customers to understand more about your business. Where you can add your Business name with Verified/unverified status badge along with some other details.
In the top right corner you will able to see a pencil icon tap on that and you can put some detail of yours. This features is include location, Your Business Category, a short Business description, email address and an option to add your Business website. So, customers can visit to your website by going through your whatsApp profile. In the business category option you will get categories like Automotive, Beauty spa & Salon, clothing & Apparel, education, Entertainment, Event Planning & service, Finance & Banking, Grocery & supermarket, Public & Government service and many more.
Keep Yourself away in closing hours
You can keep yourself away in your closing hours or when you are out of the city. By keep yourself away you an automated the responses that your customers will get to know when you are coming back. You can also setup the away option and scheduled it up. You can also set the time and date to keep yourself away, for example if you set it for every Sunday then it will automatically keep you away on Sunday.
Depending upon your Business you can personalized your Text responses. This is the key features to let your customers if you are available or not. Which you will not get in the WhatsApp personal App.
What customers will see
When your customers try to reach you from their app through your WhatsApp Business number, they will see a end-to-end encryption which is normal with the Personal WhatsApp. WhatsApp will let your customers know that if you are a verified user or not.
If you want to know more about the Business owner then tap to the profile image and you will able to see all the information like business profile:image, verification status, location, category, email address, web address and more.
From my personal experiences WhatsApp Business is the one of the most hottest app for now. Any kind of Business who are dealing with client or customers can have this app. Country like India this app will definitely gain success easily. I hope whatsApp will launched payment option through this App in their next update. If they are coming up with payment option then every one of this planet can do business and make money out of it. I hope they will launched this features very soon.
For small business owners like me WhatsApp Business app is pretty amazing for me. Their awesome features make me surprised and I am eagerly waiting for this service to use. What you want to say leave your comment below.
.Image credit goes to- Androidpolice.com